Messaging & Communication
Messaging that
runs the building.
HIPAA-conscious channels, voice, and signed acknowledgements — built into scheduling and time & attendance, from corporate to the floor.
Not a chat app.
An operations layer.
Every message in Veras carries operational context — shift details, approval actions, compliance records. Live in more than a thousand communities.
Channels & DMs
Quick questions, quick answers.
DMs, group chats, and unit channels keep the floor coordinated — the lift gets found and the question gets answered without leaving a resident's side.
Marisol Vega
2:41 PM
Anyone seen the Hoyer lift?
Rich messages
Messages that carry the work.
Shift invites, swaps, and time-off requests arrive with the action attached. One tap, and the schedule updates.
Jamie Torres
CNA · 2:14 PM
Can't make Wednesday — here anyone open to a swap?
Dynamic channels
The right people, automatically.
Channels build themselves from your org — by department, position, or custom criteria. New hires join on day one. Departed staff leave the same day.
Read-only channels
Admins post. Everyone reads.
Leadership updates stay clean — no reply-all pile, and @here reaches whoever's on the floor.
Renata Osei
Administrator · 9:00 AM
New visitor hours start Monday — details attached.
visitor-hours-2026.pdfSearch & history
Every word, findable.
One search across channels, DMs, and announcements — back to day one. The conversation is the record.
New visitor hours start Monday — details attached.
Do the new visitor hours apply to weekend entry?
Visitor hours flyer is posted at reception.
Activity reporting
Adoption, at a glance.
Messaging activity by facility, department, and role — see who's engaged and spot the quiet units early.
communities on Veras
caregivers messaging every month
messages sent through Veras
Texting fails
the survey.
SMS was never built for PHI, and it keeps no records.
SMS
Veras
PHI in personal text threads
Encrypted, SOC 2 certified
No record for the surveyor
Exportable audit trail on every message
No idea who's seen it
Seen-by on every message
Group chats on personal numbers, rebuilt every hire
Channels the building owns, managed from the roster
“STOP” replies and dead numbers
Delivery follows the person, not the number
Can't carry a shift, a signature, or a poll
Rich messages that do the work
Per-message fees at scale
No per-message fees
The only fast way to reach staff
Push, email, and SMS alerts built in
Veras AI
Messaging that understands the message.
"Can't make it tonight" isn't chat — it's a call-off. Veras AI reads the intent, files it, and starts the replacement flow.
With Messaging Pro
Voice transcription
Every voice note and walkie-talkie transmission lands as searchable text.
Auto-translation
Everyone reads in their own language. Senders keep theirs.
AI catch-up
What you missed, summarized when you clock in.
Hey, I'm really sick and won't be able to make it in for my shift today. Sorry for the late notice
Kim L. · Wed 6a–2p · Skilled Nursing
Record call-off?
Kim L. · Wed 6a–2p · Floor 2
Suggested replacements
Sarah M.
CNA · Available · No OT
Jamie T.
CNA · Available · 2hr OT
Hey, I'm really sick and won't be able to make it in for my shift today. Sorry for the late notice
Kim L. · Wed 6a–2p · Skilled Nursing
Record call-off?
Kim L. · Wed 6a–2p · Floor 2
Suggested replacements
Sarah M.
CNA · Available · No OT
Jamie T.
CNA · Available · 2hr OT
Do more with messaging.
Scheduled & bulk messages
Write it tonight. It lands at shift start.
Schedule a channel post for exactly when you want it — or pick the people who need it, and each one gets their own message the moment their next shift starts. The night shift never gets a 3 a.m. push, and the morning crew reads it on the clock.
New wound care protocol is live — review the updated checklist before your next shift.
Marisol Vega
CNA · Day shift
Marcus Johnson
LPN · Evening shift
Denise Okafor
RN · Night shift
Each person gets it at their next shift start — on the clock.
Policy acknowledgements
Read is a signal. Signed is a record.
Send any policy with an acknowledgement attached — a checkbox, or a drawn digital signature. Signed counts per facility, reminders for the stragglers, and an exportable record with every name, timestamp, and signature.
Update the policy and every version keeps its own signed history.
Updated Visitor Screening Policy
visitor-screening-v3.pdfTegan Wells
Read · not signed
Threads & replies
Conversations that stay organized.
Quote a message to answer it directly, or pull a discussion into a side thread. Only participants get notified — nobody scrolls through forty replies to find the schedule.
Summer schedule preferences are open — submit yours by Friday.
Renata · Summer schedule preferences are open…
Done! First summer I've picked my own weekends.
Smart mentions
Reach exactly who you mean.
Type @ and the schedule answers — a shift template, a unit, a position, a time band. Audiences resolve at send, so a 5 a.m. call-off reaches everyone who can actually cover it, not a stale group list.
Need two more for tomorrow's day shift — who can pick up? CNA · Day shift
Mention
Notifies 14 people — resolved from the schedule at send, not a stale group list.
Celebrations & shoutouts
The moments that keep people.
Birthdays and work anniversaries post automatically from workforce data you already have. Shoutouts recognize a person or a team against your company values, and every one lands on that person's performance report.
Staff control what's visible.
Olivia Tran is celebrating 5 years at Cedar Ridge today.
From her first shift on the memory care unit to charge nurse — thank you for five years of showing up for our residents.
Marisol Vega covered a double on zero notice so a resident's favorite CNA could be at her daughter's graduation. — Renata
Walkie-talkie
Push to talk. Saved forever.
Hold the button and every on-shift teammate in the channel hears you — hands free, phones pocketed. Every transmission is recorded, transcribed, and searchable, so the 7 a.m. handoff isn't lost to the air.
Hold to talk
Cross-facility
Every building. One conversation.
Channels and DMs that cross facility lines. Corporate reaches every community, regional leaders message their buildings and their directs — the layer LTC has been duct-taping with email.
EDs — census huddle at 2 today. Bring your weekend staffing picture.
Ana Martinez · ED
Cedar Ridge
David Kim · ED
Lakeview Commons
Grace Obi · ED
Maple Court
Also in Messaging Pro
Polls
Quick questions in any channel — anonymous or multi-select.
Public & private channels
Browse and join public channels; private stays invite-only.
Anonymous open floor
A channel with random handles. Nothing traces back.
Voice controls
Retention, history access, and auto-play — governed per facility.
Weekly manager digest
The week behind and ahead — activity, recognition, celebrations.
Reach analytics
Who's seen what, per message — with on-shift-only reminders.
Built into every Veras product
Rich messages carry the data and the action — the work happens right in the thread.
Open shift available for your department
Missed punch on yesterday's timesheet
Welcome, Ana! Your day-one checklist is ready.
Badge photo
Meet your unit — Memory Care
FAQs
Go live in weeks, not months. White-glove onboarding from a team that understands long-term care.
See it run your building
A demo tailored to your buildings — your schedule, your teams, your policies.